Location: Knoxville, TN 37922
info@eccallus.com
Solutions Customer Satisfation

Customer Satisfation

Customer Satisfaction can be defined as “the degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers”. But let’s be honest, the fact that customers are happy is not what will make your business grow. What really matters is that customers either recommend your services/products to others or come back. Here at EC CALL our first step to achieving this is to know how satisfied your customers are with your products and services. The second is to identify which of these happy customers will recommend your services/products and will come back for more.

Our Procedures

Customer satisfaction is all about understanding, defining, evaluating and managing customer requirements so that their expectations are satisfied thus the name. This concept requires conformance to the requirements to ensure that the project produces the output that it is expected to create. In project management, customer satisfaction is part of the project quality management. It ensures that the policies, objectives and responsibilities of the project will satisfy everyone involved in the project.

Excellent project managers will speak directly to the customers and ask them questions about the progress of the project management activities and other information to determine whether they [customers] are satisfied or not. The concept of customer satisfaction is used by project managers to create quality products and services.

Ours Managers

Excellent project managers will speak directly to the customers and ask them questions about the progress of the project management activities and other information to determine whether they [customers] are satisfied or not. The concept of customer satisfaction is used by project managers to create quality products and services.

So how do project managers determine customer satisfaction? They organize surveys and measure the results based on the answers provided by their clients. Other methods for measuring customer satisfaction include customer tracking through helpdesk, tracking repeat purchase, social network engagement and even online sentiment tracking.