Location: Knoxville, TN 37922
info@eccallus.com
Solutions Welcome call

Welcome Call

The best time to shape customers impression of your business is when they are new. This is the stage in which they will not have any impressions—neither positive nor negative—about your business. Often, one bad experience can turn them away or send them to competitors. If a customer receives poor service or negative treatment from your business in their first month, there will likely never be a second month to bother with.

With a customer service welcome call, you can ensure that one of their first experiences with your company is a positive one. By taking the time to welcome your customer, let them know that their service is appreciated, and find out if they have any questions or concerns, you can go a long way towards creating a loyal, lifelong customer.

Increase Customer Satisfaction and Loyalty

Customers like to know that their service is appreciated. Customer service welcome calls increase customer satisfaction and create a personal connection with the customers that receive them.

Cost-Effective and Efficient

When inbound calls from customers are low, customer service agents can use their time to place outbound welcome calls. Not only does this ensure that you get the most out of the call center service you are using, but it can also help reduce inbound call volumes since you can contact customers who maybe were going to call with a question or complaint.

Reduce Customer Attrition

Often, when a customer leaves a company or decides to stop being a customer, they will not make it known to you, your business, or the web. The vast majority of customers who switch to a competitor never make it known. Welcome calls give you a crucial opportunity to speak with unsatisfied customers and reduce customer attrition.

Opportunities for Promotion

Welcome calls can be bundled with upselling and cross-selling, providing the perfect opportunity for sales and promotion for your business.