Location: Knoxville, TN 37922
info@eccallus.com
Solutions Consulting

Reservations

What makes EC CALL Holdings different from the rest of the pack out there is that it makes sure that it offers the best services out there. It hires the best outsourced contact center agents to help you and your business with your tasks. It makes sure that the people who would work with you are professionals and know the importance of the job that they are doing. Aside from that, as a reservation contact center, the company does its share by making sure that it keeps itself updated with the newest trends and technology to help provide even better service every time.

In EC CALL HOLDINGS will help you out with your business’ reservations and bookings can be quite difficult. For many owners, it is all about making sure that you find the right company to invest in. Choosing the wrong one could bring about tons of consequences for your business and that is not a good thing. It is all about choosing the right booking call center that will not only handle your customers’ calls but would also be able to push your business a notch higher up the ladder.

We offer shared and dedicated services

We totally understand just how difficult it is to work within your budget. That is why we make sure that we have solutions available for various types of companies. It does not matter if your business is big or a small one. We have services available for you that should fit right into your budget. It should also not be a big deal if you wish to have 24/7 restaurant reservations support or just have the usual support during business hours. Our company has the proper services for that. This is the very reason why you can choose from shared services and dedicated services.

Shared services would allow you to have the support that your business needs. The agents handling your account would be a group of phone service representatives who would not only be attending to your business but would also be handling other businesses as well. This is pretty much not an issue for any company needing inbound customer service that deals with general information.

However, if your business needs customer service that handles sensitive information, then you may want to choose to go with dedicated services - services that are handled by a team of agents who would only be working with your company and doing that exclusively.