Location: Knoxville, TN 37922
info@eccallus.com
Solutions Insurance

Healthcare & Insurance

Every time your phone rings and no one answers, your practice is losing an opportunity to gain a new patient or strengthen your relationship with an existing client. Missing just one call per day matters in a highly competitive marketplace. Partnering with a healthcare & insurance call center allows you to offer smart patient management solutions that nurture loyalty, generate referrals and improve office productivity.

Our strength
Patient Experience

EC CALL contracts with a wide range of small, medium and large healthcare networks focused on an array of medical specialties to implement HIPAA-compliant.

Our quality
Healthcare Reps

Every agent on your dedicated team receives in-depth coaching on how to convey empathy, deter conflicts and quickly resolve problems.

Call Centers Enhance the Patient Experience

Customer satisfaction multiples when patients can easily pay premiums, make claims and get accurate answers. Even more importantly, customers are willing to pay higher prices for healthcare services when they receive these value-added experiences.

BCE Logistics contracts with a wide range of small, medium and large healthcare networks focused on an array of medical specialties to implement HIPAA-compliant, scalable solutions for healthcare call centers that reduce costs while better serving their growing patients lists. Our healthcare BPO services extend from providing after-hours answering services for community clinics to assisting administrators with meeting the demands of millions of plan members. Our experienced account managers consult with Information Technology departments to implement applications that provide secure patient access to medical records and develop interactive voice response (IVR) systems to intuitively direct incoming calls. BCE Logistics excels at consistently posting impressive call response times and exceeding target conversion goals during member marketing initiatives.