EC CALL Retention Services

At EC CALL we don’t need to tell you that retention is the bedrock of your SaaS business. We also don’t need to tell you that optimizing your team to reduce churn can be difficult and frustrating. One of the biggest roadblocks for SaaS companies working to improve their retention can be the diffuse nature of churn- i.e. it’s an issue with ripple effects through your entire company, but no single source. While putting together a retention department is a natural way to combat churn, it’s not always necessary.

Because churn involves every aspect of your business, it’s worth aligning your existing teams around retention, together. Let EC CALL breaking down how each department generally contributes to customer retention, then exploring the ways you can connect them all to create a higher-level retention department.